Refund Policy
1. Introduction
Thank you for choosing Affordable CloudHost for your cloud hosting needs. We are committed to providing a high-quality hosting experience. This Refund Policy outlines the terms and conditions under which we offer refunds for our hosting products.
2. 30-Day Money Back Guarantee
We offer a 30-day money-back guarantee on all of our hosting products. If you are not satisfied with our hosting services within the first 30 days of your purchase, you are eligible for a full refund of the hosting fees paid.
3. Exclusions
The 30-day money-back guarantee is only applicable to our hosting services, including shared hosting, VPS hosting, and cloud hosting products. It does not apply to domain name registrations, renewals, or transfers. Once a domain has been registered or transferred, it is non-refundable.
4. Refund Process
If you wish to request a refund within the 30-day period, you must submit a refund request through our Support Ticket System. Please provide the necessary account details and a reason for your request. Your refund request will be reviewed, and if eligible, processed accordingly.
5. Method of Refund
Refunds will be issued to the same payment method used for the original purchase. The processing time for refunds may vary depending on your payment provider, but generally, you can expect to receive the refund within 5-7 business days after the request has been approved.
6. Refund Eligibility
In order to be eligible for a refund, the following conditions must be met:
- The request for a refund must be made within 30 days of the original purchase.
- The hosting service must not have violated the Terms of Service (TOS).
- The refund request must be submitted through the official Support Ticket System.
7. Non-Refundable Items
The following items are not eligible for a refund under our 30-day money-back guarantee:
- Domain name registrations, renewals, and transfers.
- Any third-party services or add-ons purchased through our platform.
8. Abuse of Refund Policy
We reserve the right to refuse refunds in cases where we believe the refund policy is being abused. This includes repeated refund requests or usage of the services for fraudulent or harmful activities.
9. Changes to the Refund Policy
We may update or modify this Refund Policy at any time. Any changes will be posted on this page, with the "Last Updated" date noted at the bottom. Please review the policy periodically to stay informed about our refund practices.
10. Contact Us
If you have any questions or concerns regarding this Refund Policy, or if you would like to request a refund, please contact us by submitting a support ticket:
Last updated: 1st Jan 2025
